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About Products

  • Q Do you support the customization of your products? Can we put our logo on the bikes?

    A Of course, we offer OEM / ODM / R&D service. You can make your own logo or customize your own model!
    Besides, we also provide professional advice and solutions as well!
  • Q Can I get a sample? How about the fee?

    A
    Yes, sample order is available for quality checks and market testing.
    We only charge the retail price for samples. And when you decide to place a bulk order, the sample is usually considered free. 
     
  • Q What is your MOQ?

    A OEM/ODM: 50pcs    Drop shipping: >1pc
  • Q How long does it take to process my order?

    A It depends on the quantity of your order and the requirements of the models. Generally speaking, It usually takes about 25-40 working days for production.
    For customized orders, the lead time may be longer.
  • Q What certificates do the products have?

    A We have CE & TUV & SGS & GS certifications, safe transport certification, MSDS, UN38.3, and ISO9001.
  • Q What are your warranty terms?

    A
    We offer different warranty terms for different components: 1-year warranty for electric control system and 3-year warranty for machinery. 
    Accessories will be sent out from the nearest service center. And we promise to pay for the whole ebike if there is something wrong with the frame. Please contact us for details.
  • Q What about package?

    A
    We know how important package means for ebikes. Thick cartons and PE foam are used to make sure the product 100% packaged properly and safely! 
    Inside: PE foam to protect ebike frame, front fork and crank set, etc;
    Outside: 7-ply corrugated cardboard boxes whose outermost layer of Kraft paper has a certain moisture resistance;
    At the same time, the carton formula will be adjusted according to the change of seasons and weather humidity to ensure its toughness. 
     

About Company

  • Q Are you a real manufacturer? Can I visit your factory?

    A Yes! We are an electric bike manufacturer with 15 years experience in CHINA. Our factory is located in Changzhou, Jiangsu Province, and we certainly welcome your visit!
  • Q What is your payment term?

    A Usually it will be T/T and PayPal. It is also acceptable if you have a new way to pay!
  • Q What about your after-sale service?

    A
    We will reply to you within 3 hours of working time. And we will give you a solution within 3 days. Besides, we have set up service centers in USA/ GB/ ITALY and other countries.
     

About Shipping

  • Q What transportation mode is available?

    A Shipping is the main transportation mode at present, and we also provide rail or air transportation services. And door-to-door delivery service is available from overseas warehouses.
  • Q Where do the products ship from? How long will it take?

    A For OEM/ODM, you can get the products for around 60-90 days. For standard models, it takes much shorter time.
    For standard samples in-stock, we will ship directly from our overseas warehouses in the US/ EU/ UK.
  • Q How much does shipping cost?

    A It depends on your location and transportation mode, FOB/ C&F/ CIF/ DDP are all different.

About Tariff

  • Q What about anti-dumping duties?

    A European buyers are often quite concerned about anti-dumping duties. It may be reduced to 30% if sourcing from our factory.
  • Q If you have any other questions...

    A Please contact us.

HOW TO CONTACT US

service@plusebike.com
+86-15295166199

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